Support

In LanePilot, each rate quote uses 1 quote credit. On Shipper and Professional, each invoice audit also draws 1 quote credit. On Professional+ and Command, invoice audits are unlimited and draw no credits. Viewing existing results, shipments, or KPIs does not use credits. The free plan includes 5 quote credits and 7 invoice audits every month (separate allowances), no card required.

Go to Carrier Scorecards in LanePilot's sidebar. Each carrier is scored across 7 metrics on your specific lanes. Green = 85+, Amber = 70–84, Red = below 70. Scores update with every shipment you rate.

Go to Invoice Audit and upload your carrier invoice PDF. LanePilot compares it against your quoted rate and flags discrepancies. Click “Generate dispute letter” to get a carrier-specific letter that lays out what was quoted, what was billed, and the difference, and asks the carrier for the basis of the charge.

Cancel your LanePilot subscription in Settings > Billing. You do not need to contact support, and there is no cancellation fee. Your paid plan continues through the end of your current billing period. After that, your organization moves to the Free plan. LanePilot retains your data unless you separately request account deletion.

LanePilot's live rates are available on every plan, including the free plan, on the carrier accounts you connect. The free plan includes 5 quote credits a month across up to 2 connected carriers. If rates are not returning, check that you have connected at least one carrier, that your origin and destination ZIP codes are valid, that your freight class is set, and that you have quote credits remaining for the month.

Go to Claims Management in the sidebar. Click “File a new claim” and either enter your PRO number or select the carrier. LanePilot will pre-fill the claim form from your shipment history and generate a claim package.