Terms of Service

These Terms are presented at account creation and require affirmative acceptance. Use of the Service after the acceptance prompt constitutes a legally binding clickwrap agreement under Pennsylvania law.

These Terms are structured consistent with:

• Pennsylvania Unfair Trade Practices and Consumer Protection Law (73 P.S. § 201-1 et seq.)
• Pennsylvania Breach of Personal Information Notification Act (73 P.S. § 2303)
• Federal Arbitration Act (9 U.S.C. § 1 et seq.)
• E-SIGN Act (15 U.S.C. § 7001 et seq.) and Pennsylvania UETA (73 P.S. § 2260.101 et seq.)

The Service is designed for commercial shippers and business professionals. It is not a consumer product for personal, family, or household use.

All prices are in U.S. dollars. Annual pricing saves the equivalent of two months.

Upon email registration, each new user receives five (5) complimentary Quote Credits. Free Credits are issued once per account, are non-renewing, non-transferable, and have no cash value.

The Command tier carries no overage charges. A fair-use soft cap of 500 queries/month applies. Accounts consistently exceeding that cap for two or more consecutive months are contacted for enterprise pricing review. The review process:

• LanePilot notifies the account in writing with 30 days' advance notice.
• The account may accept enterprise pricing, downgrade, or cancel.
• During the notice period, the account continues at the current Command rate.
• LanePilot will not apply enterprise pricing without the account's acceptance.

Command includes one (1) manager seat and three (3) coordinator seats. Additional seats are available at $45.00/seat/month. Seats are non-transferable and may only be assigned to individuals within the subscribing organization.

On day 90 of a Shipper subscription, all Professional features unlock for a 30-day preview at no additional charge. On day 120, the preview expires and Shipper features revert. There is no forced exit. Users may continue at $69/month indefinitely or upgrade voluntarily.

One (1) Quote Credit is consumed per rate query submission, regardless of whether the user proceeds to book. Credits are not refunded for unused sessions. LanePilot reserves the right to modify the credit structure with 30 days' written notice.

Carrier rates are sourced from third-party API providers, including SMC3. LanePilot does not guarantee accuracy, completeness, or availability of any rate data. Rates are subject to confirmation by the selected carrier at booking. LanePilot is not liable for discrepancies between displayed rates and final carrier invoices.

LanePilot reserves the right to, at any time:

• Modify, suspend, or discontinue any feature, API, or integration.
• Impose rate limits, query caps, or usage restrictions.
• Perform scheduled or unscheduled maintenance.
• Change third-party API providers, including carrier data sources.
• Alter or remove AI-generated features or output formats.

LanePilot makes no representation regarding uptime or continued availability of any specific feature. Planned changes will be communicated with reasonable notice where practicable.

Paid subscriptions are billed monthly or annually in advance. Subscriptions renew automatically on the same calendar day each billing period unless cancelled before the renewal date. All card payments are processed by Stripe, Inc. By subscribing, you authorize LanePilot to charge your payment method on a recurring basis.

You expressly consent to: automatic recurring charges on your billing date; renewal charges even if you do not use the Service; and receipt of billing notices at your registered email. It is your responsibility to cancel before the renewal date. LanePilot will send a renewal reminder at least five (5) days before annual renewals.

How to cancel: You may cancel your subscription at any time through your account settings dashboard or by contacting [email protected]. Cancellation takes effect at the end of your current billing period — you retain full access to the Service through the last day of the paid period. LanePilot does not charge early-termination fees. Cancellation does not entitle you to a refund of any prepaid fees except as stated in Section 5.7.

Quote Credit packs are one-time purchases processed immediately. Purchases are non-refundable. Promotional credits (Free Credits and Introductory Pack) expire as stated in Section 3.2. Standard purchased credits have no expiry. Credit balances are service entitlements, not property, and have no cash value.

LanePilot may modify subscription pricing with 30 days' advance written notice delivered to your registered email. Continued use after the effective date constitutes acceptance. You may cancel before the effective date.

Payments made by credit card, debit card, ACH, or other electronic payment method may be subject to third-party payment processing fees, convenience fees, or surcharges, where permitted by applicable law. Any such fees will be clearly disclosed to you prior to completion of the transaction and will be included in the total amount charged at checkout or invoicing.

Credit card transactions may be subject to a surcharge not to exceed the lesser of (i) 3.0% of the transaction value or (ii) the actual cost of credit card acceptance, in accordance with applicable card-network rules. No surcharge will be applied to ACH bank transfer payments or debit card transactions. You may avoid applicable processing fees by selecting ACH bank transfer as your payment method at checkout, where available.

Processing-related fees are imposed to recover all or a portion of the costs associated with electronic payment acceptance and are not retained as additional revenue except as permitted by law. Fees applicable to electronic payments may vary based on payment type, transaction amount, processor requirements, card brand rules, and applicable state law.

You authorize LanePilot Technologies LLC and its third-party payment processors to charge all disclosed amounts — including applicable taxes and processing-related fees — to your selected payment method.

Except as required by applicable Pennsylvania law, or where LanePilot materially fails to provide the Service for reasons within LanePilot's reasonable control, all subscription fees are non-refundable. Partial-month usage is not credited upon cancellation. If LanePilot terminates your account for cause, no refund will be issued. Upon termination, all remaining Quote Credit balances are forfeited without refund.

If a card payment fails, LanePilot will attempt up to three (3) retries over a seven (7) day grace period before suspending Service access, with email notifications throughout. Accounts suspended for non-payment retain data for thirty (30) days, after which data deletion procedures may be initiated.

• Shipper: $1.00 per contract analysis.
• Professional: 5 included/month; $2.00 per additional analysis.
• Command: Unlimited contract analyses included.
• Pause: Read-only access to previously analyzed contracts only.

You are responsible for all applicable sales, use, excise, transaction, and similar taxes associated with purchases made through the Service, excluding taxes based solely on LanePilot's net income. LanePilot will calculate and collect applicable taxes based on your billing address at the time of purchase in jurisdictions where such taxes are required by law.

Where required by law, applicable taxes may be calculated on processing fees, convenience fees, surcharges, or other transaction-related charges in addition to the base subscription price. Tax-exempt customers must provide valid exemption documentation prior to purchase. LanePilot reserves the right to update tax collection practices as tax laws and regulations change.

By accepting these Terms and subscribing, you agree to contact LanePilot at [email protected] before initiating any chargeback or payment dispute with your card issuer. LanePilot maintains usage logs and subscription consent records sufficient to respond to chargeback inquiries. Bad-faith or materially fraudulent chargebacks may result in immediate account termination and may be pursued as a breach of these Terms.

The Service — including its software, design, content, AI models, algorithms, scoring methodologies, datasets, and trademarks — is owned by LanePilot Technologies LLC or its licensors. These Terms grant no ownership interest except the limited right to use the Service as expressly set forth herein.

You retain ownership of Shipment Data you submit. By submitting data, you grant LanePilot a non-exclusive, royalty-free, worldwide license to process, store, and display your data to provide the Service; detect errors and maintain the Service; and create anonymized aggregated derivatives. This license does not include training AI language models on your individually identified data without separate explicit consent, or sharing your raw data with third parties for their commercial benefit.

LanePilot may use anonymized, aggregated data to generate market intelligence and benchmarking data. Individual identifying information is never disclosed. Users may opt out of network benchmarking through account settings without affecting access to other features.

LanePilot uses Anthropic's Claude API for AI processing. LanePilot does not currently use your individually identifiable Shipment Data to fine-tune or train AI models on its own behalf. If LanePilot implements a model training program using customer data, LanePilot will provide 30 days' advance notice and an opt-out mechanism before any such use.

Rate data accessed through the SMC3 LTL Pricing API is subject to SMC3's data licensing terms. You may not export, redistribute, resell, cache, or store carrier rate data obtained through the Service outside the Service interface.

If you provide feedback, suggestions, or ideas, you grant LanePilot a perpetual, irrevocable, royalty-free license to use such feedback for any purpose without obligation to you.

LanePilot implements industry-standard technical and organizational security measures. No system is completely secure. LanePilot cannot guarantee against unauthorized access.

In the event of a security breach affecting personal information, LanePilot will notify affected individuals as required by the Pennsylvania Breach of Personal Information Notification Act (73 P.S. § 2303) and any other applicable law.

LanePilot does not sell your personal information to third parties. See the Privacy Policy for the full Do Not Sell disclosure and opt-out mechanism.

• Informational only. AI Outputs do not constitute legal, financial, accounting, logistics consulting, or any other professional advice.
• Probabilistic and non-deterministic. AI models are probabilistic systems. Similar prompts may produce different outputs on different occasions.
• No accuracy guarantee. AI Outputs may contain errors, omissions, or inaccuracies.
• No outcome guarantee. LanePilot makes no representation that AI Outputs will result in cost savings, favorable negotiations, or any operational benefit.

You are solely responsible for independently verifying all of the following before acting on any AI Output:

• All shipment freight classifications (NMFC codes and freight classes).
• All carrier rates, tariffs, and accessorial charges.
• All invoice calculations and audit findings.
• All carrier selections, availability, and licensing status.
• All regulatory compliance obligations applicable to your shipments.
• All AI-generated dispute letters before transmission to any carrier.
• All AI-generated negotiation documents before presentation to any carrier.

Use of the Service does not create an attorney-client, accountant-client, logistics consulting, freight brokerage, or any other professional advisory or fiduciary relationship.

AI processing uses Anthropic's Claude API. Anthropic's own terms of service and privacy policy govern Anthropic's handling of submitted content. LanePilot does not control Anthropic's systems or model outputs.

No AI Output constitutes a binding representation, warranty, commitment, or guarantee by LanePilot regarding any carrier, rate, shipment outcome, or dispute result.

The Service generates AI-assisted content including invoice dispute letters, carrier negotiation documents, rate analysis summaries, and audit findings. The following apply to all such AI-generated documents:

• Human review required. You are solely responsible for reviewing, approving, and transmitting all AI-generated content before it is sent to any carrier, third party, or government entity. Do not transmit AI-generated documents without independent human review.
• Not legal advice. AI-generated dispute letters, negotiation documents, and analysis summaries do not constitute legal advice, legal counsel, or the work product of an attorney.
• Not legal document preparation services. LanePilot does not provide legal document preparation services. Use of the Service's document-generation features does not create an attorney-client relationship or any professional advisory relationship.
• No guarantee of outcome. LanePilot makes no representation that any AI-generated dispute letter, negotiation document, or audit finding will result in a favorable carrier response, refund, rate adjustment, or other outcome.
• Carrier acceptance not guaranteed. Carriers are not obligated to accept, respond to, or honor any AI-generated document transmitted through or generated by the Service.

Confidentiality obligations do not apply to information that: is or becomes publicly available through no fault of LanePilot; was already known to LanePilot without restriction; is independently developed by LanePilot; or is received from a third party without restriction.

Anonymized, aggregated derivatives forming part of Network Data are not subject to confidentiality obligations, provided such derivatives cannot reasonably be used to identify you or your specific business operations.

LanePilot's confidentiality obligations are subject to the inherent security limitations of any internet-based service. See Section 8.1 regarding data security and Section 8.2 regarding breach notification obligations.

You represent and warrant that you have the right to upload any Confidential Information you submit to the Service, and that doing so does not violate any third-party rights or contractual obligations.

Except as provided in Section 13.4, you and LanePilot agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, your account, or any use of the Service shall be resolved exclusively through final and binding arbitration, rather than in court.

These Terms evidence a transaction in interstate commerce. This arbitration agreement is governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.) and the substantive arbitration law of the FAA, not Pennsylvania arbitration law.

Arbitration shall be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (or Consumer Arbitration Rules if applicable), as modified by these Terms. AAA rules are available at adr.org.

• Claims under $25,000: Conducted by document submission only, unless either party reasonably requests an in-person or telephonic hearing, in which case the arbitrator shall grant the request.
• Claims $25,000 and above: Conducted in Erie, Pennsylvania or, at the election of either party, by video conference or other remote means.
• The arbitrator shall apply Pennsylvania substantive law.

• Claims for injunctive or equitable relief to protect intellectual property or Confidential Information (see also Section 24).
• Claims that may not be arbitrated under applicable law.
• Small claims court actions within applicable jurisdictional limits.

You may opt out of this arbitration agreement by sending written notice to [email protected] within thirty (30) days of first accepting these Terms. Your notice must include: (a) your name; (b) your account email; and (c) a clear statement that you are opting out of arbitration. Opting out does not affect any other provision of these Terms.

Arbitration filing fees shall be allocated per AAA rules. For claims of $10,000 or less, LanePilot will pay all AAA filing fees unless the arbitrator determines the claim is frivolous. Each party shall bear its own attorneys' fees and costs unless applicable law provides otherwise.

For claims not subject to arbitration, or for users who have validly opted out, these Terms shall be governed by Pennsylvania law. Legal actions shall be brought exclusively in state or federal courts in Erie County, Pennsylvania. Both parties consent to personal jurisdiction in such courts.

Before initiating arbitration, either party must send written notice of the dispute to [email protected] and attempt good-faith resolution for thirty (30) days. This informal resolution requirement is a condition precedent to arbitration.

To the fullest extent permitted by applicable law, any claim arising out of or related to these Terms or the Service must be filed within one (1) year after the claim arose, regardless of any statute of limitations to the contrary. Claims not filed within this period are permanently barred. This limitation does not apply to:

• LanePilot's claims for non-payment of fees;
• Claims for fraud or fraudulent misrepresentation, where a shorter limitation period would be unenforceable under applicable law; or
• Statutory claims for which the applicable statute prescribes a non-waivable limitation period longer than one year.

If any part of this Section 13 is found unenforceable, the remaining parts shall continue in full force. The class action waiver in Section 13.7 is severable and enforceable independent of the arbitration agreement.

If twenty-five (25) or more claimants file arbitration demands raising similar claims against LanePilot within a 180-day period, those demands shall be subject to the following coordinated procedure:

• Batching. Claims shall be grouped into batches of no more than fifty (50) claims each. Each batch shall be treated as a single arbitration proceeding for administrative purposes.
• Bellwether arbitrations. One batch shall be selected by agreement of the parties, or by the AAA if the parties cannot agree, to proceed first as a bellwether arbitration. The results of the bellwether arbitrations are not binding on subsequent batches but may be used by the parties in good-faith mediation of remaining claims.
• Shared arbitrator. To the extent permitted by AAA rules, a single arbitrator may be appointed to preside over multiple batches to promote consistency and efficiency.
• Stay of remaining claims. All non-bellwether batches shall be stayed pending completion of the bellwether arbitrations and any subsequent mediation period of thirty (30) days.
• Filing fees. AAA filing fees for coordinated proceedings shall be allocated per AAA Mass Arbitration Supplementary Rules, as in effect at the time of filing.

This Section 13.13 does not limit any individual's right to arbitrate their claim on an individual basis or to opt out of arbitration under Section 13.6. It applies only to the administrative coordination of multiple simultaneously filed claims.

• Identification of the copyrighted work claimed to be infringed.
• Identification of the allegedly infringing material with sufficient detail to locate it.
• Your contact information (name, address, telephone, and email).
• A statement that you have a good faith belief the disputed use is not authorized.
• A statement, under penalty of perjury, that the information is accurate and you are the copyright owner or authorized to act on the owner's behalf.
• Your physical or electronic signature.

If you believe content was removed in error, you may submit a counter-notice meeting the requirements of 17 U.S.C. § 512(g)(3). LanePilot has a policy of terminating, in appropriate circumstances, accounts of users who are repeat infringers of intellectual property rights.

The limitations and exclusions in this Section 16 reflect a reasonable allocation of risk and are an essential element of the basis of the bargain between the parties.

Nothing in these Terms limits, excludes, or modifies any liability that cannot be lawfully limited, excluded, or modified. Without limiting the foregoing, nothing in this Section 16 limits LanePilot's liability for:

• Fraud or fraudulent misrepresentation by LanePilot;
• Willful misconduct or intentional wrongdoing by LanePilot;
• Gross negligence by LanePilot, where limitation of such liability is prohibited by applicable law;
• Death or personal injury caused by LanePilot's negligence, where applicable; or
• Any statutory right that cannot be waived or limited by contract under applicable Pennsylvania or federal law.

This carve-out is not an admission that any such conduct has occurred or is likely to occur. It is included to ensure that the limitations in this Section 16 are construed as reasonable and enforceable to the maximum extent the law permits, rather than being struck entirely.

These Terms remain in effect as long as you maintain an account or use the Service.

You may cancel your subscription at any time through account settings. Cancellation takes effect at the end of the then-current billing period. No partial-period refunds are issued. After cancellation, you retain read-only access to account data for thirty (30) days.

Instead of cancelling, you may downgrade to the Pause tier. The Pause tier is a cancellation-retention option — it is not displayed on the public pricing page and is available only when you initiate account cancellation.

Pricing: $19.00/month (billed monthly) or $190.00/year (billed annually).

What Pause preserves: Your complete shipment history, scorecard, carrier performance records, and audit log are maintained in read-only form. No new queries, bookings, or analyses are permitted. You retain read-only access to all previously analyzed contracts.

Duration limit — 12 months, no renewal: The Pause tier is available for a maximum of twelve (12) consecutive months per Pause period. At the end of the 12-month Pause period, your subscription will not renew. You will not be charged further. Your two options at that point are:

• Resubscribe to any paid tier (Shipper, Professional, Professional+, or Command); or
• Allow the account to lapse — your data will be purged as described below.

Early reactivation: You may reactivate to any paid tier at any time before the 12-month Pause period ends. If you reactivate early and later need to pause again, your Pause eligibility resets to a full twelve (12) months from the date of that new Pause election. The remaining time from a prior Pause period does not carry over or reduce your next Pause term.

Data purge after Pause expiration: If you do not resubscribe to a paid tier when your Pause subscription expires, your account will enter a 90-day data retention window. During this window:

• You retain read-only access to your account data for the full 90 days.
• LanePilot will email your registered email address at Day 1 (expiration), Day 30, Day 60, and Day 85 of the retention window, each notice confirming the scheduled purge date.
• On Day 91, all account data — including shipment history, scorecard, audit logs, carrier data, and analyzed contracts — will be permanently deleted. This deletion is irreversible.
• You may resubscribe to a paid tier at any time during the 90-day window to stop the purge and restore full account access.

No data retention obligation beyond 90 days: LanePilot has no obligation to retain your data beyond the 90-day window following Pause expiration. Export your data before the retention window closes if you wish to retain a copy.

LanePilot may suspend or terminate your account immediately, without notice or refund, for: (a) material violation of these Terms; (b) fraudulent or illegal activity; (c) non-payment; or (d) conduct that poses a risk to LanePilot or other users.

Upon termination: (a) access to the Service ceases immediately; (b) all outstanding fees become immediately due; (c) Quote Credit balances are forfeited without refund; and (d) LanePilot may delete account data after the applicable retention period. Sections 7, 10, 11, 12, 13, 15, 16, 17, and 25 survive termination.

When a user you refer subscribes to a paid Professional, Professional+, or Command plan, you receive a 10% discount on your own subscription for one (1) billing cycle. Reward triggers on the referred user's first paid subscription charge. Maximum one reward per referrer per calendar month.

• Shipper tier: 6 bonus Quote Credits in addition to standard 5 free credits.
• Professional, Professional+, or Command: choice of (a) 15% off for first 3 months, or (b) an additional 5% off annual pricing. Not stackable. One-time per account.

Referral rewards are subject to fraud verification. Fraudulent referrals will result in reward reversal and may result in account termination. LanePilot may modify or discontinue the referral program with 30 days' notice. Rewards already earned before program changes will be honored. Referral credits have no cash value and are non-transferable.

These Terms, together with the Privacy Policy and any policies incorporated by reference, constitute the entire agreement between you and LanePilot and supersede all prior agreements and representations.

If any provision is found unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will continue in full force.

LanePilot's failure to enforce any right will not constitute a waiver. Any waiver must be in writing and signed by an authorized LanePilot representative.

You may not assign these Terms without LanePilot's prior written consent. LanePilot may assign freely, including in connection with a merger or sale of assets.

LanePilot shall not be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including without limitation: acts of God; war, terrorism, or civil unrest; pandemics or public health emergencies; government orders or regulatory actions; power failures or electrical outages; internet service disruptions or network failures; cyberattacks or distributed denial-of-service events; failure or unavailability of the SMC3 LTL API, Anthropic Claude API, Stripe payment infrastructure, or other third-party services integral to the platform; carrier system outages; and any other event or circumstance beyond LanePilot's reasonable control. In any force majeure event, LanePilot will use commercially reasonable efforts to restore service and will notify users of material service disruptions through the registered email address on file.

These Terms do not confer any rights or remedies upon any person or entity other than you and LanePilot.

By creating an account and using the Service, you expressly consent to receive all communications, notices, invoices, legal disclosures, billing statements, policy updates, and other account-related communications from LanePilot electronically, including by email to your registered address and by in-app notification. Electronic delivery of any notice, disclosure, or communication satisfies any legal requirement that such communication be made in writing. This consent includes transactional emails related to your subscription, billing, data retention, Pause tier expiration countdowns, and material changes to these Terms or the Privacy Policy. You may withdraw consent to non-essential electronic communications by unsubscribing, but transactional and legally required communications cannot be disabled while your account is active.

Legal notices: LanePilot Technologies LLC, 8370 Wattsburg Road, Erie, Pennsylvania 16509. Email: [email protected]. General: [email protected].

The limitation period for claims arising under these Terms is governed by Section 13.11. For users who have opted out of arbitration under Section 13.6, the one-year limitation period in Section 13.11 applies to the fullest extent permitted by applicable law, subject to the same carve-outs stated therein.