Terms of Service

LanePilot permits access to the Service only through an affirmative "clickwrap" acceptance. Before an account is created, the registration screen requires you to check a box stating that you have read and agree to the Terms of Service and Privacy Policy, and to click "I Agree" or an equivalent control. The words "Terms of Service" and "Privacy Policy" in that checkbox link to the current versions of those documents.

LanePilot maintains a timestamped, server-side record of each acceptance, including the date, time, account identifier, and the version of the Terms and Privacy Policy accepted. For a referral checkout, LanePilot also records the applicable Pricing and Plan Schedule and Cookie Policy versions, the products and promotional period accepted, the amount charged immediately, and the amount and date disclosed for later recurring billing.

If LanePilot materially changes these Terms, LanePilot may require you to accept the new version before continuing to use the Service, as described in Section 30.

If you accept these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity.

• "Affiliate" means any entity that controls, is controlled by, or is under common control with a party.
• "AI Output" means any text, summary, classification, score, suggestion, or other content generated by an artificial intelligence model in connection with the Service. The AI Terms describe LanePilot's use of AI in full.
• "Authorized User" means an individual the Organization permits to access the Service under the Organization's account, including administrators, coordinators, and Dock Users.
• "Carrier" means a freight carrier, motor carrier, or other transportation provider whose rate, service, or performance data is displayed, compared, or scored within the Service.
• "Carrier Credentials" means the login details, API keys, tokens, or account numbers for a Carrier account held by the Organization, which the Organization connects to the Service.
• "Confidential Information" has the meaning given in Section 20.
• "Customer Data" means all data the Organization or its Authorized Users submit to or generate within the Service, including shipment data, uploaded documents, invoice and audit records, vendor records, receiving records, and inventory records.
• "Dock User" means an Authorized User given a check-in-only login under LanePilot Warehouse, as described in Section 7.
• "Founding Customer" means an Organization that qualifies for the Founding Discount under Section 8.
• "Network Data" means anonymized, aggregated lane-level freight data (origin ZIP, destination ZIP, freight class, weight, and charge) contributed by Organizations that opt in to Network Benchmarking, from which all identifying fields have been removed before aggregation.
• "Organization" means the business entity that is LanePilot's customer and that owns the Customer Data, as described in Section 4.
• "Owner" means the Authorized User holding the highest level of administrative authority in the Organization's account.
• "Quote Credit" means a unit consumed when the Service returns a rate quote and, on the Shipper and Professional tiers, when the Service completes an invoice audit, as described in Section 6.
• "Service" means LanePilot's business-to-business platform available at LanePilotTech.com, including rate comparison, booking, tracking, invoice audit, carrier scorecards, benchmarking, LanePilot Warehouse, and all related software, websites, and APIs.
• "Vendor" means a supplier or other counterparty of the Organization whose shipments the Organization receives, and against whom the Organization may raise a chargeback using LanePilot Warehouse.

You must be at least 18 years old to use the Service. The Service is designed exclusively for business use by freight coordinators, operations managers, warehouse personnel, and similar staff at manufacturers, distributors, shippers, and related commercial entities. LanePilot does not offer a consumer tier for personal, family, or household use.

By creating an account, you represent and warrant that you are at least 18 years old, that you are using the Service for business purposes, that if you register on behalf of an entity you are authorized to bind it, and that your use of the Service complies with all laws applicable to you.

LanePilot does not knowingly permit individuals under 18 to register. If LanePilot discovers that a person under 18 has created an account or submitted data, LanePilot will promptly delete that data upon notice to [email protected].

4.1 The Organization is the customer. LanePilot's customer is the Organization, not the individual who happens to create an account or enter a record. Authorized Users access the Service as agents of the Organization.

4.2 The Organization owns its Customer Data, on every plan. All Customer Data belongs to the Organization. Work an Authorized User creates while acting for the Organization, including shipments, quotes, bookings, invoice audits, dispute letters, vendor records, receiving records, and inventory records, is the Organization's record, not that individual's personal property.

Ownership does not depend on your plan or on payment. The Organization owns its Customer Data on every plan, including the free plan. Changing, downgrading, or canceling a plan changes the features available to you. It never changes who owns the data.

4.3 An individual leaving does not delete the Organization's records. If an Authorized User's account is removed, or if that individual asks LanePilot to erase their personal data, LanePilot removes or severs that individual's personal identifiers from the Organization's records rather than destroying the records themselves. The Organization's operational history remains with the Organization. This is described further in the Privacy Policy.

4.4 Solo accounts. Where an account has a single user and no wider organization, that user is the Organization for purposes of these Terms, and the provisions above apply to them directly.

4.5 Succession. The Owner may designate a successor. If the Owner's account is removed and no valid successor is designated, administrative authority passes to the remaining Authorized User holding the highest administrative role, with the earliest-joined user breaking a tie. LanePilot does not take ownership of, and will not assume administrative authority over, an Organization's account.

4.6 Account security. You must provide accurate registration information and keep it current, keep login credentials confidential, and notify LanePilot promptly if you suspect unauthorized access. You are responsible for activity under your account, except to the extent caused by LanePilot's failure to meet its security obligations under these Terms.

LanePilot uses Clerk, a third-party identity provider, for authentication. You sign in with an email address and a password. Clerk stores and manages that password under its own security controls. LanePilot does not store your password and does not have access to it.

LanePilot provides a business-to-business platform for less-than-truckload (LTL) freight operations. Depending on your plan and add-ons, the Service includes rate comparison across your connected Carrier accounts, booking, bill of lading generation, pickup scheduling, shipment tracking, invoice audit, dispute letter generation, contract benchmarking, Carrier scorecards, and the inbound receiving, warehouse, and inventory features described in Section 7.

Rate comparison operates on the Carrier accounts you connect. LanePilot does not resell, pool, or provide access to Carrier pricing of its own. Coverage depends on which Carriers you connect and on those Carriers' own systems.

6.1 Plans. LanePilot currently offers a free plan and four paid Subscription Tiers: Shipper, Professional, Professional+, and Command. The current price of each tier, the seats each includes, and the price of any additional seat are stated in the Pricing and Plan Schedule, which is incorporated into these Terms by reference. Dock User seats under LanePilot Warehouse are priced separately under Section 7.2. The Pricing and Plan Schedule states the prices that apply to your subscription, and LanePilot updates that Schedule when it changes a price under Section 9.3. If the price published on LanePilotTech.com is lower than the price in the Schedule, the lower published price applies.

6.2 The free plan. The free plan is generally offered once per company. An Organization ordinarily holds one free plan account, created by the first person to register on that company's business email domain. LanePilot may permit additional free accounts for an Organization's Affiliates or separate operating units. LanePilot reserves the discretion to suspend or consolidate accounts created to circumvent this limit. The free plan runs two separate monthly meters.

• Quote Credits. A monthly allowance of Quote Credits that resets at the start of each month. Quote Credits gate rate quotes only. Monthly Quote Credits do not roll over, and any left unused when the month ends expire. Bonus Quote Credits work differently: they are granted once, they do not expire, and they remain available until you use them. Because the monthly allowance expires and the bonus does not, your monthly allowance is always drawn first and bonus credits are used only once it is exhausted, which is the order that leaves you with the most credits. The current allowance, the bonus amounts, and how they are earned are stated in the Pricing and Plan Schedule.
• Invoice audits. A separate monthly allowance of invoice audits, which resets each month and does not roll over. The current allowance is stated in the Pricing and Plan Schedule.

The features included with the free plan, including the number of connected Carriers and the length of history retained, are stated in the Pricing and Plan Schedule. The visual warehouse map is not part of the free plan. It is part of LanePilot Warehouse, described in Section 7.1. The free plan itself requires no payment card. Subscribing to LanePilot Warehouse, or adding paid seats including Dock User seats under Section 7, does require one.

6.3 Credits on paid plans. On the Shipper and Professional tiers, invoice audits are not metered separately, and each audit draws one Quote Credit from the same pool as quotes. On the Professional+ and Command tiers, invoice audits are unlimited and draw no Quote Credit. The allowance that applies to each tier is stated in the Pricing and Plan Schedule.

6.4 Emailed audits, including automatic ones. Documents sent to your intake address are audited automatically, without any further request from you.

An audit is one carrier invoice matched to its original quote, and it consumes one audit from your monthly allowance, drawn as described in Sections 6.2 and 6.3. An email containing five invoice-and-quote pairs is therefore five audits, not one.

An invoice we cannot match to its original quote consumes nothing. An audit requires both the carrier invoice and the original quote it should have been billed against, so where that quote cannot be found, either attached to the same email or already held against a booked shipment in your account, no audit has taken place and nothing is drawn from your allowance. We tell you what was missing. Quote documents received with no carrier invoice are likewise not audited and not charged, and an audit that cannot be completed because a document is unreadable is not charged.

You can turn automatic auditing off at any time in Settings. While it is off, documents sent to your intake address are not audited automatically and draw nothing from your allowance.

Your intake address also accepts documents sent from an approved Carrier domain, so while automatic auditing is on, a Carrier sending you an invoice can trigger an automatic audit that draws on your allowance.

6.5 Overage. Each paid Subscription Tier includes a monthly quote allowance, stated in the Pricing and Plan Schedule. Where a tier charges for quotes beyond that allowance, the per-quote overage rate is stated in that Schedule, which also states which tiers carry no overage charge. Overage is added to your next invoice as a line item. LanePilot does not take a separate payment or require a new checkout for overage.

6.6 Credits have no cash value and are not refundable or transferable.

6.7 The Pause tier. The Pause tier is a cancellation-retention option, priced as stated in the Pricing and Plan Schedule. It is not listed on LanePilot's public pricing page and is offered only to existing subscribers at the point of cancellation. It preserves your data in read-only form, runs for a maximum of twelve consecutive months, and does not automatically renew. Pause suspends the Organization's paid subscriptions in full. An Organization on Pause holds no LanePilot Warehouse subscription and no Dock User seats, and is billed for neither. Section 21 describes what happens when it ends.

6.8 Demo data. A new account may be populated with sample data so the Service is usable before your own records exist. Demo data is deleted automatically when you enter your first real record. It is not your Customer Data and LanePilot may remove it at any time.

7.1 What it is. LanePilot Warehouse is a standalone product that extends the Service with inbound receiving, vendor chargeback, warehouse, and inventory functions. It is bought in addition to the Subscription Tier the Organization holds, never instead of one. It does not require a paid freight Subscription Tier and may be held on any Subscription Tier except Pause, including the free plan. An Organization on the Pause tier holds no LanePilot Warehouse subscription and no Dock User seats. An Organization that wants only the warehouse system may hold the free plan, subscribe to LanePilot Warehouse, and use it without quoting or booking freight through the Service. Its current prices, the 37-day free trial of the complete warehouse system available to every Organization, the features included in Warehouse Essentials, the additional features included in LanePilot Warehouse, and the applicable warehouse limits are stated in the Pricing and Plan Schedule.

LanePilot may add to or change this feature set. Where a new feature imposes a material additional cost on LanePilot, LanePilot may offer it as a separately priced add-on rather than including it, with notice under Section 9.3. LanePilot will not materially reduce the features included in a Subscription Tier or in LanePilot Warehouse during a term you have already paid for, except where a change is necessary for security, to comply with law, or because a third-party dependency changed outside LanePilot's control.

7.2 Dock Users. Dock Users are Authorized Users with check-in-only access, billed per seat at the rate stated in the Pricing and Plan Schedule. The Owner may receive freight without a Dock User seat. The Organization is responsible for its Dock Users' use of the Service and for the accuracy of what they record.

7.3 The Organization's responsibility for its personnel. Dock Users and other Authorized Users are the Organization's own personnel. The Organization is the controller of its personnel's employment relationship and is responsible for informing them that it uses the Service, what the Service records about their activity, and how to raise questions about it. You warrant that you have given your personnel any notice required by law before giving them access.

This does not remove any right an individual has directly. An Authorized User may contact [email protected] about their own personal data, and LanePilot will handle that request in accordance with applicable law and the Privacy Policy, regardless of what the Organization has or has not told them.

7.4 Inventory and product data. Where you use recipes, inventory, or outbound features, the Service holds information about what you stock, build, and ship. LanePilot treats this as your Confidential Information under Section 20.

7.5 A boundary LanePilot will not cross. LanePilot does not compute the cost of a manufactured product and is not a book of record for inventory valuation. Materials alone are not product cost, and a valuation figure feeds your accounting and tax position. Those calculations belong in your accounting system, not in the Service.

The Founding Discount is 10% off everything LanePilot charges your Organization, applied by entering the promotional code FOUNDING10 at checkout. It is limited to the first twenty-five Organizations to redeem it, enforced as a maximum of twenty-five redemptions.

What the discount applies to. The Founding Discount applies to every recurring charge and every usage charge on your Organization's LanePilot invoice. There is no charge it does not reach, and no category of charge is carved out of it, including any charge for a product, add-on, or seat that LanePilot introduces later. By way of illustration and not limitation, it applies to the price of a Subscription Tier, to the Pause tier in both its monthly and its annual form, to LanePilot Warehouse, to Coordinator seats, to Dock User seats, and to per-quote overage. Where your Organization is charged for more than one of these, the discount is 10% off those charges added together, not 10% off one of them. Where your Organization holds LanePilot Warehouse on the free plan and pays nothing for a Subscription Tier, the discount is 10% off the price of LanePilot Warehouse, and that Organization is a Founding Customer on the same footing as an Organization holding a paid Subscription Tier.

The Founding Discount applies for as long as your Organization remains a LanePilot customer paying for something. Electing the Pause tier keeps it in force, and while your Organization is on Pause the discount applies to the Pause price itself, in both its monthly and its annual form. Forfeiture is permanent. The Founding Discount ends permanently if your Organization stops paying LanePilot anything at all, which is what happens if a Pause period ends without resubscription or if your Organization otherwise leaves LanePilot. It is not reinstated if that Organization subscribes again later, and entering the code FOUNDING10 on that later subscription does not restore it. Holding the free Subscription Tier while paying for LanePilot Warehouse is not a forfeiture, because your Organization is still paying LanePilot. A forfeited redemption stays counted against the limit of twenty-five and does not free a slot.

Founding Member designation is permanent for as long as your Organization remains a customer.

8A.1 Program and governing schedule. LanePilot may offer a referral program under which an eligible Organization refers a new, separate business to LanePilot. This Section states the stable legal rules. The Pricing and Plan Schedule states the current qualification window, required purchase, reward products and values, rolling cap, and reward-treatment matrix. The version of that Schedule recorded when the referral is first attributed governs those referral economic terms, except where a change is required by law or is more favorable to the participant. It does not freeze the price of a later recurring subscription, which remains subject to Section 9.3 and the Schedule-change rules.

8A.2 Eligible referrer. To earn a reward, the referring Organization must hold an active, paid Shipper, Professional, Professional+, or Command freight Subscription Tier when the referral is attributed and when the reward is scheduled to begin. It is not eligible while on the Pause tier, in a trial, delinquent, suspended for cause, closed, or paying only for a warehouse product while its freight Subscription Tier is Free. The Pause tier remains a private cancellation-retention option and must not be publicly marketed through the referral program.

8A.3 New referred Organization. The referred Organization must be a separate business that has not previously held a paid LanePilot subscription. It must not be the referrer, the same business operating under another domain, an affiliate or duplicate created to obtain a reward, or another identity of the same business.

8A.4 Attribution and qualification. A referral is attributed only when the new Organization uses a valid referral link or code within the qualification window stated in the Pricing and Plan Schedule. The accepted code is locked to the Organization at account creation and cannot later be replaced to move credit between referrers. A referral qualifies only after the new Organization completes the qualifying advance purchase stated in the Schedule, the payment clears, and LanePilot's eligibility and fraud checks are complete. A link click, waitlist entry, account creation, trial, or abandoned checkout does not by itself qualify.

8A.5 Reward treatment. Each qualified referral creates the referred-Organization and referrer reward treatments stated in the Pricing and Plan Schedule. A temporary product upgrade ends automatically at the end of its Reward Month and returns to the prior subscription configuration unless the Organization affirmatively elects to keep the products at the disclosed price. A Command subscriber remains on Command and is never downgraded to Professional+. An annual renewal credit is a non-cash promotional account credit applied as stated in the Schedule and is lost if the Organization does not complete the eligible renewal.

8A.6 Vesting, cancellation, refunds, and chargebacks. A reward vests only after the qualifying advance payment clears and remains non-refunded, non-reversed, and free of chargeback. Closing an account or ending eligibility before a Reward Month begins cancels that party's unstarted reward. A refund, reversal, chargeback, sanctions issue, or fraud determination cancels both unstarted rewards. Canceling a future paid renewal does not erase a properly vested Reward Month that has already begun or is owed to the referred Organization under the Schedule. A completed or started reward creates no refund or cash balance.

8A.7 Billing, renewal, and notices. Before the qualifying purchase is completed, LanePilot will clearly disclose the amount charged immediately, the products and service period covered, the Reward Month, the amount and date of the first regular recurring charge after the Reward Month, the automatic-renewal terms, and how to cancel. LanePilot will provide corresponding notice when the Reward Month begins and at least seven days before regular paid billing resumes. The expected amount shown will reflect any valid FOUNDING10 discount. Changes initiated by the Organization, usage, overage, optional seats, and separately purchased products may change later invoices and remain billable unless the Pricing and Plan Schedule expressly says otherwise.

8A.8 FOUNDING10. A valid FOUNDING10 discount stacks with the referral program. A covered Reward Month remains free. FOUNDING10 continues to apply to other eligible charges and to later paid invoices under Section 8. Where the Schedule provides an account credit instead of a zero-charge Reward Month, the credit is the discounted equivalent stated in the Schedule and is not discounted a second time.

8A.9 Rolling cap and sequencing. The current rolling cap and counting date are stated in the Pricing and Plan Schedule. Multiple earned rewards run consecutively and never concurrently. A referral that exceeds the published cap creates no deferred reward.

8A.10 Required disclosure and promotional conduct. A referrer must clearly disclose the incentive near every recommendation, referral link, or referral code. A suitable disclosure is: "I may receive a free LanePilot reward month if you subscribe through this link." It must be easy to notice and must not be hidden only in terms, a profile, or an unrelated page. A referrer may describe genuine experience with LanePilot but may not use spam, impersonation, misleading advertising, or false, unsubstantiated, or unauthorized claims about LanePilot, its prices, savings, results, availability, or customers.

8A.11 Fraud prevention and administration. LanePilot may compare business domain, legal Organization identity, billing identity, and a tokenized payment-method identifier supplied by Stripe to detect self-referrals, duplicate Organizations, coordinated abuse, fabricated accounts, or cap evasion. LanePilot does not receive or store a full card number. LanePilot may hold a reward during a good-faith investigation and may deny or reverse an unstarted reward for fraud, sanctions, chargeback, material breach, or failure to meet the published requirements.

8A.12 No cash value, transfer, or agency. Rewards and credits have no cash value, are non-transferable, cannot be sold, and cannot be exchanged for another product unless the Pricing and Plan Schedule expressly permits it. Each participant is responsible for any tax or reporting obligation arising from a reward. Participation does not create employment, agency, partnership, franchise, brokerage, or authority to bind LanePilot.

8A.13 Program changes and termination. LanePilot may publish a new Pricing and Plan Schedule for future referrals or may suspend or end the program prospectively. A new Schedule applies only to referrals first attributed on or after its effective date. LanePilot will not retroactively reduce a reward already attributed or vested, except where required by law or where the reward is invalidated by refund, reversal, chargeback, fraud, sanctions, or material breach. A material change to this Section follows Section 30.

8A.14 Privacy and records. LanePilot processes referral codes, attribution events, account and Organization identifiers, business domains, payment status, tokenized payment identifiers, eligibility results, reward versions, notices, and fraud-review records as described in the Privacy Policy.

9.1 Billing cycle and auto-renewal. Paid plans are ordinarily billed in advance on a recurring basis, monthly or annually as selected, and renew automatically at the end of each billing cycle unless canceled before the renewal date. A clearly disclosed promotion, including the referral program in Section 8A, may use an advance service period different from the ordinary monthly or annual cycle when the Pricing and Plan Schedule states that period. Before purchase, LanePilot discloses the amount charged immediately, the service period it covers, the price and date of the first later recurring charge, the billing frequency, the automatic-renewal terms, and how to cancel.

9.2 Payment processing. Payments are processed by Stripe, Inc. LanePilot's servers never receive or store your full card number. LanePilot retains the last four digits, card brand, billing address, and a tokenized payment-method fingerprint or similar identifier supplied by Stripe, as needed for invoicing, support, referral eligibility, and fraud prevention.

9.3 Price changes. LanePilot may change pricing. LanePilot will give at least 30 days' advance notice of any increase by email to the address on your account. The new price takes effect at your next billing cycle after that notice. If you do not agree, you may cancel under Section 21 before it takes effect.

9.4 Billing disputes. If you believe you were charged in error, contact [email protected] within 30 days of the charge with your account email, the charge date and amount, and a description of the issue. LanePilot will acknowledge the dispute, investigate it, and respond in writing within 10 business days. If LanePilot determines the charge was made in error, LanePilot will issue a corrected invoice or refund the erroneous amount within 10 business days of that determination. This does not extend any deadline for disputing a charge with your card issuer or waive your right to do so.

9.5 Chargebacks. If you initiate a chargeback instead of, or in addition to, contacting LanePilot, LanePilot may suspend your account while it is pending and may submit records of your account activity and acceptance of these Terms to the card issuer. Chargebacks relating to Vendor disputes raised through LanePilot Warehouse are handled separately and are not a basis for suspending your LanePilot account.

9.6 Non-payment. LanePilot may suspend access if payment fails and is not cured within any applicable cure period, after notice to the address on your account.

LanePilot does not provide refunds for completed billing cycles, except where required by applicable law or where Section 9.4 applies.

If you downgrade your plan, the change takes effect at the end of your current billing period. You keep the features of your current plan until then. If you cancel, you retain access to paid features through the end of the period already paid for.

The Service operates on Carrier accounts that you hold and connect. Four things follow, and they matter.

1. You warrant that you are authorized to use the Carrier Credentials you connect, and that connecting them does not breach any agreement between you and that Carrier.

2. LanePilot acts only at your direction, using your Carrier account under your own agreement with that Carrier. When you request a rate, book a shipment, or track one, LanePilot transmits the shipment details and the contact information that shipment requires to that Carrier, at your direction and on your own account with it. In this connection workflow the Carrier receives that data as your transportation counterparty, under your own account and your own agreement with that Carrier. LanePilot does not appoint the Carrier to process that data on LanePilot's behalf and does not instruct it how to process it. The Carrier determines its own handling of that data under its own privacy policy, its own terms, and its own legal obligations, which govern your relationship with it. Refer to your Carriers' own privacy policies for how they handle that data. LanePilot transmits these technical requests and shipment details to a Carrier solely to perform the quoting, booking, scheduling, and tracking functions you initiate. That is different from representing you. As stated in Section 12, LanePilot does not submit dispute correspondence, negotiate charges, or advance any claim or legal position to a Carrier on your behalf.

3. LanePilot is not a party to your agreement with any Carrier and makes no representation or warranty about Carrier pricing, availability, service levels, or performance.

4. You remain responsible for the standing of your own Carrier account, including any consequence of usage volume, rate limits, or a Carrier's own terms.

LanePilot stores Carrier Credentials encrypted. LanePilot will delete an active Carrier Credential promptly when you disconnect the Carrier or close your account, and will never retain a live credential under a legal hold. Deletion covers LanePilot's credential store and its working copies. Any residual copy in an encrypted backup is isolated from ordinary use and expires through LanePilot's ordinary backup rotation.

One disclosure LanePilot makes rather than hides. For a small number of Carriers, that Carrier's own interface requires the credential to be transmitted as part of the request address, which means it may appear in that Carrier's server logs. This is a property of those Carriers' systems, and LanePilot cannot control what a Carrier records in its own systems. LanePilot identifies the affected Carriers at the point where you enter those credentials, so you can decide whether to connect them, and applies the controls available to it to keep the credential out of logs and monitoring systems that LanePilot controls. Where a Carrier offers a restricted or scoped API credential, LanePilot recommends using it, and you may revoke or rotate a credential with the Carrier at any time.

The Service generates documents for you to review, edit, and send yourself. This includes dispute letters addressed to Carriers and chargeback letters addressed to your Vendors.

Dispute letter allowance. Dispute letter generation is subject to a monthly allowance that varies by Subscription Tier, including on the free plan. The allowance for each tier is stated in the Pricing and Plan Schedule. It resets at the beginning of each period and does not roll over. On the tiers where the Schedule states that dispute letters are unlimited, no allowance applies.

LanePilot generates the document. You send it. LanePilot does not send, file, submit, negotiate, or communicate with any Carrier or Vendor on your behalf, and does not act as your agent or representative in any dispute. This applies equally to Carriers and to Vendors.

These documents are administrative correspondence, not legal advice. LanePilot is not a law firm and does not provide legal services. A document the Service generates does not determine the legal validity of a charge, does not interpret your contracts or any tariff, does not establish any deadline that applies to you, and does not assert a legal basis on your behalf. A finding that a charge appears incorrect is an administrative observation drawn from the documents you supplied. It is not a determination that any party breached an obligation.

Before you send any generated document, you are responsible for reviewing and confirming the facts and figures in it, choosing the recipient, attaching the correct supporting records, and confirming any deadline or procedure that applies under your own agreements. If you need advice about your legal rights or obligations, consult a qualified professional.

You agree to use the Service only for lawful business purposes related to freight and warehouse operations. The Acceptable Use Policy is incorporated into these Terms by reference and contains the full list of prohibited conduct. Violating it violates these Terms and may result in suspension or termination under Section 26.

You are solely responsible for the accuracy of the data you submit, including shipment details, weights, dimensions, classifications, invoices, receiving records, and inventory counts. LanePilot's comparisons, audits, scorecards, and inventory figures are only as accurate as the data you and your Carriers and Vendors provide.

14.1 LanePilot's property. LanePilot owns all right, title, and interest in the Service, including its software, design, trademarks, audit methodology, and scorecard algorithms. LanePilot grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription term.

14.2 Your property. As between you and LanePilot, the Organization retains ownership of its Customer Data, including uploaded documents and the text of prompts and queries submitted to the Service.

14.3 License to LanePilot. You grant LanePilot a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display Customer Data as necessary to operate, maintain, secure, and support the Service for you.

14.4 Aggregated and De-identified Market Intelligence

LanePilot may process Customer Data to create aggregated and de-identified statistics, measures, indices, reports, analyses, and other market intelligence concerning freight, invoice-audit, receiving, warehouse, and related operational trends ("Aggregated Market Intelligence").

Aggregated Market Intelligence may include measures such as quote-to-invoice variance, apparent invoice-discrepancy frequency, disputed accessorial trends, reclassification and reweigh frequency, price dispersion, fuel-surcharge differences, invoice-error patterns, and service variability.

LanePilot may use, reproduce, analyze, distribute, display, and publish Aggregated Market Intelligence, including through a recurring Small Shipper Index, newsletters, reports, LanePilot websites, presentations, and other public or commercial publications.

Before publication, LanePilot will apply aggregation, de-identification, suppression, and contribution-concentration controls designed so that no Organization, Authorized User, individual, shipment, invoice, quote, uploaded document, or relationship between an Organization and a Carrier or Vendor is reasonably identifiable from a published figure, whether considered alone or together with other information reasonably available to the recipient.

Aggregated Market Intelligence will not include raw Customer Data, raw uploaded documents, raw prompts, Carrier Credentials, or information identifying an Organization or individual. LanePilot will not use Customer Data or Aggregated Market Intelligence to train, fine-tune, or develop any artificial-intelligence or machine-learning model.

The Organization grants LanePilot a worldwide, non-exclusive, perpetual, royalty-free license to create and use Aggregated Market Intelligence as permitted by this Section. This license survives termination solely with respect to information that had been aggregated and de-identified in compliance with this Section before termination.

This Section does not permit LanePilot to sell, license, or disclose identifiable Customer Data or an Organization's identifiable Carrier or Vendor relationships.

Network Benchmarking under Section 16 is a separate, opt-in feature made available within the Service. The field limitations, opt-in requirement, and in-Service use described in Section 16 apply only to Network Benchmarking. An Organization's decision not to participate in Network Benchmarking does not limit LanePilot's rights under this Section 14.4.

Do not submit Social Security numbers, government identification numbers, health information, or other sensitive personal data as part of your freight or warehouse inputs, unless such information appears unavoidably within a document you must upload, such as a signature on a bill of lading, and is incidental to its ordinary business purpose. LanePilot does not request and does not need sensitive personal data to provide the Service.

You represent that you have the rights necessary to submit your Customer Data and that it does not infringe any third party's rights.

Network Benchmarking is being built. LanePilot is collecting lane-level data now, from Organizations that opt in, in order to build a LanePilot benchmark. The benchmark itself is not yet published. Once LanePilot holds enough contributed data to produce figures that meet the conditions below, it will publish those figures within the Service, and you will be able to compare your own lanes against aggregated figures drawn from other participating Organizations. Until then the feature collects data and shows no figures.

Participation is opt-in and off by default. No data is contributed unless an Organization turns Network Benchmarking on in its account settings. You may turn it off at any time, which stops future contributions. It does not affect data already anonymized and aggregated, because that data no longer identifies you.

Your license grant. If you opt in, you grant LanePilot a non-exclusive, royalty-free license to include your lane-level data (origin ZIP, destination ZIP, freight class, weight, and charge) in anonymized, aggregated benchmarks made available within the Service.

How LanePilot will operate the benchmark. The following are the conditions that will govern the benchmark when it launches, and LanePilot will not publish a figure that does not meet them. LanePilot will operate the benchmark itself as a neutral operator. Contributed data will be at least three months old before it is included. A published figure will rest on data from at least five participating Organizations, and no single participant will account for more than approximately twenty-five percent of any figure. Output will be aggregated so that no individual contributor can be identified or reconstructed. The removal of identifying fields described in the definition of Network Data happens at the point of contribution, and applies to the data LanePilot is collecting now as well as to any figure later published.

LanePilot does not sell, license, or otherwise provide this data to Carriers, third-party logistics providers, brokers, or logistics technology companies. Benchmarking exists so that LanePilot's own users can see where they stand. It is not a data product.

Separate from Aggregated Market Intelligence. Network Benchmarking is the optional, in-Service benchmarking feature described in this Section. It is separate from LanePilot's creation and external publication of Aggregated Market Intelligence under Section 14.4. Nothing in this Section expands the data contributed to Network Benchmarking or changes its opt-in status, five-field scope, minimum-publication standards, or limitation to use within the Service.

The Service uses artificial intelligence to read and interpret documents, generate summaries and findings, and answer support questions. The AI Terms are incorporated into these Terms by reference and describe this in full.

Three points apply throughout. AI Output is informational and may be inaccurate or incomplete, so you must verify it before relying on it. AI Output is not professional, legal, financial, or accounting advice. LanePilot does not use your Customer Data to train or fine-tune any AI model.

The Service incorporates data and functionality from third parties, including Carrier systems. LanePilot does not control and disclaims all warranties regarding the availability, accuracy, or performance of those services. If a third-party service is unavailable, delayed, or returns inaccurate data, LanePilot is not liable for resulting inaccuracies, except to the extent caused by LanePilot's own breach of these Terms.

LanePilot is a technology platform only. LanePilot is not a freight broker, motor carrier, freight forwarder, or third-party logistics provider, is not licensed as one, and does not act as one. LanePilot does not take possession, custody, or control of any freight, is not a party to any bill of lading or carriage agreement, and does not guarantee Carrier performance, pricing, or service levels.

All contracts for carriage or logistics services are solely between you and the applicable Carrier. All commercial arrangements with your Vendors are solely between you and that Vendor. LanePilot is not a party to either and bears no liability arising from them, except to the extent caused by its own breach of these Terms.

"Confidential Information" means non-public business, technical, or financial information disclosed by one party to the other in connection with the Service, including freight rates, pricing terms, Carrier contracts, Vendor terms, inventory and product composition, and business plans. It excludes information that is or becomes public through no fault of the receiving party, was already known without obligation, or is independently developed.

Aggregated Market Intelligence created in compliance with Section 14.4 is not Confidential Information, provided that the published or disclosed information does not reasonably identify or permit the reconstruction of the disclosing party, its Customer Data, its pricing or contractual terms, or its relationships with any Carrier, Vendor, customer, or other counterparty. The underlying Customer Data and all identifiable or customer-specific source information remain Confidential Information and remain subject to this Section.

Each party will use the other's Confidential Information only as necessary under these Terms, protect it with at least reasonable care, and not disclose it except to personnel and service providers with a need to know and an obligation of confidentiality, or as required by law. Where disclosure is legally compelled, the receiving party will give prompt notice where legally permitted, disclose only the portion legally required, and provide reasonable assistance, at the disclosing party's expense, in seeking confidential treatment for the disclosed information. This Section survives termination.

21.1 Cancellation. You may cancel at any time from your account settings, without contacting support and without an early termination fee. Cancellation takes effect at the end of your current billing period. LanePilot's cancellation process is at least as simple as the process for subscribing.

Canceling does not start a deletion clock. Your Customer Data is retained under the Privacy Policy until you either request deletion or a Pause period expires.

21.2 Pause. At cancellation you may be offered the Pause tier instead. Pause preserves your data in read-only form for up to twelve consecutive months and does not auto-renew. You must resubscribe to regain full access, whether to a paid Subscription Tier, to LanePilot Warehouse, or to both. If your Organization holds the Founding Discount, it stays in force during Pause and applies to the Pause price itself, in both its monthly and its annual form, on the terms stated in Section 8. It is forfeited permanently if the Pause period ends without resubscription.

21.3 The 29-day recovery window. If you request account deletion, or if a Pause period ends without you resubscribing, LanePilot begins a 29-day recovery window. During that window your data is retained but not available for active use. LanePilot intends to send reminder emails on or about day 7, day 21, and day 28 of the window. Failure to send a reminder does not extend the window.

An Organization may restore its account one time. If the Organization requests deletion again after using that one restoration, no further restoration is available and the deletion becomes permanent when the window ends.

21.4 Deletion at the end of the window. LanePilot's policy, once the 29-day window ends, is to delete the Organization's Customer Data from its active production systems, except for records LanePilot is required to retain as described in Section 22 and the Privacy Policy. Residual copies in encrypted backups are isolated from ordinary use and expire through LanePilot's ordinary backup rotation, which completes within 35 days. Deletion covers shipment and quote records, uploaded documents, invoice and audit records, dispute and chargeback letters, vendor records, receiving records, and inventory records.

21.5 Organization-level deletion is a separate, deliberate act. Deleting the Organization's account is available only to the Owner, requires confirmation, and notifies Authorized Users. Removing an individual Authorized User is a different action and does not delete the Organization's records, as described in Section 4.3.

LanePilot retains Customer Data for the periods stated in the Privacy Policy. Some categories, such as billing and tax records, are retained for longer than the Service's active use of them because law requires it.

Legal hold. LanePilot may retain data beyond the stated periods where retention is necessary to establish, exercise, or defend legal claims, or to comply with a legal obligation. Where a legal hold applies, the affected records are withheld from deletion and LanePilot's erasure record notes them as withheld rather than deleted. A legal hold never retains a live Carrier Credential, which is deleted in all cases.

THE SERVICE, INCLUDING ALL AI OUTPUT, IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND. To the fullest extent permitted under Pennsylvania law, LanePilot disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement.

LanePilot does not warrant that the Service will be uninterrupted, timely, secure, or error-free, that comparisons, audits, scorecards, inventory figures, or AI Output will be accurate or complete, or that defects will be corrected.

TO THE FULLEST EXTENT PERMITTED BY LAW:

• LANEPILOT'S AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, TAKEN TOGETHER AND NOT PER CLAIM, WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO LANEPILOT IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) TWO HUNDRED FIFTY U.S. DOLLARS ($250).
• NEITHER PARTY WILL BE LIABLE FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, including lost profits, lost business, or lost data, even if advised of the possibility.

These limits apply regardless of the theory of liability and even if a remedy fails its essential purpose. They do not apply to indemnification obligations under Section 25, breach of Section 20, gross negligence or willful misconduct, or liability that cannot be limited under applicable law.

You agree to indemnify, defend, and hold harmless LanePilot, its officers, employees, and agents from third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of your misuse of the Service, inaccurate or fraudulent data you submit, your breach of these Terms including the Acceptable Use Policy, your use of Carrier Credentials you were not authorized to connect, or any dispute between you and a Carrier, Vendor, customer, or other third party.

LanePilot will give you prompt notice of any such claim. LanePilot may assume and control the defense with counsel of its choosing, in which case you will cooperate and remain responsible for indemnified losses. Otherwise you control the defense, provided any settlement imposing liability or obligations on LanePilot requires LanePilot's prior written consent, not to be unreasonably withheld.

These Terms begin when you accept them and continue until terminated. LanePilot may suspend or terminate your account with 30 days' notice for convenience, or immediately without prior notice if LanePilot reasonably believes you have materially breached these Terms, engaged in fraud, or created a security risk. You may cancel at any time under Section 21. On termination your right to access the Service ends, and your data is handled as described in Sections 21 and 22 and the Privacy Policy.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND YOUR RIGHT TO A JURY TRIAL.

27.1 Except for disputes eligible for small claims court and claims for injunctive relief under Section 33, you and LanePilot agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration, except as set out in Section 27.3.

27.2 Arbitration will be administered by the American Arbitration Association under its Commercial Arbitration Rules then in effect. The seat of arbitration will be Erie, Pennsylvania. The Federal Arbitration Act governs. The award may be entered as a judgment in any court of competent jurisdiction.

27.3 Right to opt out. You may opt out by sending written notice to [email protected] within 30 days of creating your account, including your name, company name, account email, and a clear statement that you wish to opt out. Opting out does not affect any other part of these Terms.

27.4 Jury trial waiver. IF YOU DO NOT OPT OUT, YOU AND LANEPILOT EACH WAIVE THE RIGHT TO A TRIAL BY JURY for any dispute subject to this agreement.

27.5 Costs. Each party bears its own attorneys' fees unless the arbitrator awards fees under applicable law or the AAA rules.

To the fullest extent permitted by law, you and LanePilot agree that any arbitration or court proceeding will be conducted only on an individual basis, and not as a class, collective, consolidated, or representative action. If a court or arbitrator determines this waiver is unenforceable as to a particular claim, that claim may proceed only in court, and the remainder of this Section and Section 27 still apply to all other claims.

LanePilot responds to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act. Send notices to LanePilot's designated agent at LanePilot Technology, LLC, Attn: DMCA Designated Agent, 8370 Wattsburg Road, Erie, PA 16509, [email protected].

Your notice must include a signature of the copyright owner or authorized representative, identification of the work claimed to be infringed, identification of the allegedly infringing material and its location, your contact information, a statement of good-faith belief that the use is not authorized, and a statement under penalty of perjury that the notice is accurate and that you are authorized to act. LanePilot will remove or disable access to infringing material and notify the affected user, who may submit a counter-notice.

LanePilot may modify these Terms. LanePilot will give at least 30 days' advance notice of any change by email to the address on your account or by prominent notice within the Service. Continued use after the notice period constitutes acceptance.

If LanePilot makes a material change, including one that increases your liability, reduces your rights, or alters Section 27, LanePilot will require affirmative re-acceptance before you can continue using the Service.

You agree that your electronic acceptance of these Terms, and any electronic signatures, notices, or records exchanged with LanePilot, are valid and binding to the same extent as a physical signature. This Section is intended to satisfy the federal Electronic Signatures in Global and National Commerce Act and the Pennsylvania Uniform Electronic Transactions Act.

You represent that you are not located in, organized under the laws of, or ordinarily resident in any country or region subject to comprehensive U.S. trade sanctions, and that you are not listed on any U.S. government list of prohibited or restricted parties. You agree not to use the Service in violation of any U.S. export control or sanctions law.

You acknowledge that a breach of Section 14 or Section 20 may cause LanePilot irreparable harm for which damages would be inadequate. LanePilot may seek injunctive or other equitable relief in a court of competent jurisdiction, in addition to other remedies, without being required to post a bond, to the extent permitted by the court.

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-laws rules, except that the Federal Arbitration Act governs Section 27.

For any dispute not subject to arbitration, the exclusive venue is the state courts located in Erie County, Pennsylvania, or the U.S. District Court for the Western District of Pennsylvania. Each party consents to personal jurisdiction there and waives any objection to venue.

35.1 Entire agreement. These Terms, with the Pricing and Plan Schedule, Privacy Policy, Acceptable Use Policy, Cookie Policy, AI Terms, and any Data Processing Agreement or other addendum executed by the parties, are the entire agreement regarding the Service and supersede all prior agreements, including all prior versions of the Terms of Service.

35.2 Severability. If any provision is unenforceable, it will be limited or eliminated to the minimum extent necessary and the rest remains in effect.

35.3 Waiver. A failure to enforce any provision is not a waiver of the right to enforce it later.

35.4 Assignment. You may not assign these Terms without LanePilot's prior written consent. LanePilot may assign in connection with a merger, acquisition, or sale of substantially all assets.

35.5 No agency. Nothing here creates a partnership, joint venture, agency, or employment relationship.

35.6 Notices. LanePilot sends legal notices to the address on your account. You may send legal notices to [email protected] or to LanePilot's principal office.

35.7 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control. This does not excuse your obligation to pay fees already due.

LanePilot Technology, LLC

8370 Wattsburg Road, Erie, PA 16509

[email protected]

For privacy requests, contact [email protected]. For account help, use the in-app support channel or [email protected].