AI-Specific Terms

These AI-Specific Terms ("AI Terms") explain how LanePilot Technologies LLC ("LanePilot," "we," "us," or "our") uses artificial intelligence ("AI") in the LanePilot platform (the "Service") and in LanePilot's own business operations. These AI Terms apply to all users of the Service ("you" or "User").

These AI Terms are incorporated into and form part of LanePilot's Terms of Service. If something in these AI Terms conflicts with the Terms of Service on an AI-specific matter, these AI Terms control. See Section 14 below.

By checking the acknowledgment box presented when you first access an AI-powered feature of the Service, or by using any AI-powered feature of the Service, you confirm that you have read these AI Terms and agree to them. If you do not agree, do not use AI-powered features.

The Service uses AI to generate rate comparisons, invoice analysis, dispute letters, carrier scorecards, market intelligence, and other outputs ("AI Outputs"). AI Outputs may be inaccurate, incomplete, or outdated.

LanePilot does not warrant or guarantee the accuracy, completeness, reliability, or timeliness of any AI Output. AI models can make mistakes, misread documents, or produce results that look correct but are not. You should treat every AI Output as a starting point, not a final answer.

You are solely responsible for all freight and business decisions you make based on AI Outputs, including decisions about carrier selection, rate negotiation, invoice disputes, and shipment routing.

LanePilot is not liable for any loss, cost, missed savings, or business decision that results from your reliance on AI Outputs. You should independently verify any AI Output before acting on it, especially for decisions involving significant cost or risk.

Nothing produced by the Service is freight brokerage advice, legal advice, financial advice, accounting advice, or professional advice of any kind. AI Outputs are informational tools only.

The Service does not act as a freight broker, attorney, accountant, or financial advisor, and using the Service does not create any such professional relationship between you and LanePilot. For decisions that require professional advice, you should consult a qualified, licensed professional.

LanePilot does not guarantee any specific savings, rate, outcome, or result from using the Service or its AI features. Past performance, including any past savings or efficiency gains shown in your account, does not predict future results.

Freight markets change. Carrier pricing changes. AI Outputs reflect the data and conditions available at the time they were generated and may not reflect current market conditions.

LanePilot encourages you to have a qualified professional review AI-generated outputs before acting on them, particularly for significant freight commitments, large-dollar invoice disputes, or long-term carrier agreements.

The Service is a decision-support tool. It is designed to help you work faster and spot patterns, not to replace your own judgment or the judgment of professionals you choose to consult.

You may not use the Service's AI features to:

• Generate false, fabricated, or misleading freight data;
• Manipulate or artificially influence carrier pricing;
• Circumvent, breach, or interfere with carrier agreements or contracts;
• Engage in fraudulent freight activity, including fraudulent rate confirmations, fraudulent bills of lading, or fraudulent invoices; or
• Generate content intended to deceive carriers, shippers, brokers, or any other party.

LanePilot may suspend or terminate access to the Service for any violation of this section, consistent with the termination provisions of the Terms of Service.

If you violate this section, you agree to indemnify and hold LanePilot harmless from any third-party claims, losses, fines, or costs (including reasonable attorneys' fees) arising from that violation.

LanePilot does NOT use your inputs — including your queries, uploaded documents, freight data, or shipment information — to train or fine-tune any AI model.

The Service uses Anthropic, PBC's Claude API to process certain content, as described in Section 10 below. As last reviewed by LanePilot, Anthropic's API terms state that Anthropic does not use API-submitted content to train its models by default.

LanePilot uses Anthropic, PBC's Claude API as an AI subprocessor for two distinct purposes. Both are described here so you understand what data may reach Anthropic and why.

Platform features (your data). When you use AI-powered features of the Service, the Service sends relevant content to Anthropic's Claude API for processing. This may include:

• Freight query text you type into the Service;
• Uploaded bills of lading;
• Uploaded invoices and shipment attachments; and
• Free-text communications you submit through the platform.

Anthropic processes this content to generate the AI Output you requested (for example, an invoice discrepancy summary or a dispute letter draft). LanePilot does not use this content to train any AI model, and per Anthropic's API terms as last reviewed, Anthropic does not use this content to train its models by default.

Internal business operations (prospect and customer data). Separately, LanePilot uses the Claude API to support its own internal sales and marketing operations, including:

• Drafting outbound sales and business-development outreach emails;
• Classifying the sentiment of email replies (for example, interested, not interested, or no response);
• Analyzing Voice-of-Customer call transcripts and generating summaries; and
• Generating marketing content.

This internal use may involve Anthropic processing personal data of prospects (individuals who have not registered for the Service) and of existing customers, as described in LanePilot's Privacy Policy. This is a distinct use case from the platform features described above, and LanePilot discloses it here because it involves AI processing of personal data, even though the individuals involved are not always Service users.

Because LanePilot does not use your data to train or fine-tune any AI model, there is no model-training opt-out toggle to describe. There is nothing to opt out of.

If LanePilot's practices change in the future, LanePilot will update this section, describe any new use of your data for model training, and provide a clear opt-out mechanism with at least 30 days' advance notice before any such use begins.

You own your freight data and the prompts, queries, and documents you submit to the Service. Submitting content to the Service does not transfer ownership of that content to LanePilot.

LanePilot owns the AI Outputs generated by the platform, subject to the license you need to use those Outputs for your own internal business purposes, which LanePilot grants to you as part of your subscription.

LanePilot may use aggregated, anonymized data, derived from Service usage, only for analytics and product improvement, and does not use it to train, fine-tune, or develop any artificial intelligence or machine-learning model. This aggregated data does not include your raw prompts, raw uploaded documents, or other content that identifies you or your company. This is separate from, and works alongside, the Network Benchmarking feature described in the Privacy Policy, which has its own opt-in and de-identification process.

If you give LanePilot feedback on an AI Output — for example, by rating a result, flagging an error, or suggesting an improvement — you grant LanePilot a royalty-free, perpetual, irrevocable, worldwide license to use that feedback to improve the Service.

This license does not give LanePilot rights to your underlying freight data or documents beyond what is reasonably needed to understand and act on the feedback itself.

LanePilot may use AI to help draft its own marketing and outreach communications, including sales emails sent to prospects and customers.

Where required by Anthropic's Acceptable Use Policy or applicable law, LanePilot makes sure recipients of these communications are not deceived about whether they are communicating with a person. LanePilot does this in one of two ways:

• A LanePilot team member reviews the AI-assisted commercial email before it is sent; or
• The communication includes a disclosure that AI assisted in drafting it.

Every commercial email LanePilot sends includes a physical postal address and a working opt-out or unsubscribe mechanism, consistent with the CAN-SPAM Act. LanePilot honors opt-out requests permanently within 10 business days of receipt.

To the fullest extent permitted by Pennsylvania law, LanePilot's AI-powered features are provided "as is" and "as available," without warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.

To the fullest extent permitted by Pennsylvania law, LanePilot's total liability for any claim arising out of or related to AI Outputs or AI-powered features is subject to the same liability cap and exclusions (including exclusion of indirect, incidental, consequential, and punitive damages) set out in the Terms of Service's general limitation-of-liability section. This section does not create a separate or additional liability cap; it confirms that the Terms of Service's cap applies to AI-related claims.

Nothing in this section limits liability that cannot be limited under Pennsylvania law, including liability for LanePilot's own fraud or willful misconduct.

These AI Terms are governed by the law of the Commonwealth of Pennsylvania, without regard to conflict-of-laws rules. Any arbitration provisions incorporated from the Terms of Service are governed by the Federal Arbitration Act (FAA).

Subject to the arbitration provisions of the Terms of Service, the proper venue for any dispute arising under these AI Terms is the state courts of Erie County, Pennsylvania, or the U.S. District Court for the Western District of Pennsylvania.

These AI Terms are incorporated by reference into LanePilot's Terms of Service, including the AI-related section of the Terms of Service, which summarizes and cross-references this Addendum.

If there is any conflict between these AI Terms and the Terms of Service on a matter specific to AI features, AI Outputs, or AI-related data processing, these AI Terms control. On all other matters, including the general limitation of liability, indemnification, governing law, and dispute resolution provisions not specifically addressed above, the Terms of Service control, and these AI Terms should be read together with the Terms of Service, not as a replacement for it.