AI Terms

These AI Terms explain how LanePilot Technology, LLC ("LanePilot," "we," "us," or "our") uses artificial intelligence in the LanePilot platform (the "Service") and in our own business operations. They apply to everyone who uses the Service and to anyone who sends us documents for analysis.

These AI Terms are incorporated into our Terms of Service. If they conflict with the Terms of Service on an AI-specific matter, these AI Terms control.

AI is used in three places.

Reading customer documents. When you use the Service, AI reads freight query text, uploaded bills of lading, invoices, contracts, and shipment attachments, and free-text you submit, in order to parse them, identify billing discrepancies, produce audit findings, and draft the dispute and vendor chargeback letters you send yourself.

Reading documents sent to us by non-customers. Where a business emails documents to an intake address asking us to audit them, AI reads those documents to produce the result requested.

Answering support questions and internal operations. AI helps answer support questions and supports internal work such as drafting outreach, classifying replies, summarizing feedback, and generating marketing content. An AI-assisted support response is informational. It does not modify these AI Terms or the Terms of Service, create a warranty, authorize a refund or credit, or otherwise bind LanePilot unless an authorized LanePilot representative confirms it.

AI output may be inaccurate, incomplete, or outdated. Models misread documents, and they produce results that can look correct and not be. We do not warrant the accuracy, completeness, or reliability of any AI output. Treat every output as a starting point.

Every dollar figure the Service produces is derived from documents you supplied. If a document is unclear, incomplete, or itself wrong, the figure will reflect that. Review any figure before you send anything to a carrier or vendor.

You are solely responsible for the business decisions you make in reliance on AI output, including carrier selection, rate decisions, invoice disputes, vendor chargebacks, and inventory decisions.

This section is deliberately unambiguous.

LanePilot is not a law firm and does not provide legal services or legal advice of any kind. Nothing the Service produces is legal advice, and using the Service creates no attorney-client relationship.

The documents the Service generates do not assert a legal basis on your behalf. A dispute letter or vendor chargeback letter the Service produces is administrative correspondence. It sets out the facts, the discrepancy, and what you are asking for. It does not cite a statute or regulation on your behalf, does not tell you which legal framework applies to your situation, does not interpret your contracts or any tariff, and does not establish any deadline that applies to you.

A finding that a charge appears incorrect is an administrative observation, not a determination that any party breached a legal obligation.

Nothing the Service produces is freight brokerage advice, financial advice, accounting advice, tax advice, or professional advice of any kind. Where a decision requires professional judgment, consult a qualified professional.

LanePilot also does not compute the cost of a manufactured product and is not a book of record for inventory valuation. Those figures feed your accounting and tax position and belong in your accounting system.

We do not guarantee any specific saving, recovery, rate, or outcome. Past results shown in your account do not predict future results. Freight markets, carrier pricing, and classifications change, and AI output reflects the data and conditions available when it was generated.

We encourage you to have a qualified person review AI output before acting on it, particularly for significant freight commitments, large-dollar disputes or chargebacks, and inventory or production decisions. The Service is a decision-support tool. It is designed to help you work faster and spot patterns, not to replace your judgment.

You may not use the Service's AI features to generate false, fabricated, or misleading freight, receiving, or inventory data; manipulate or artificially influence carrier pricing; circumvent or interfere with carrier or vendor agreements; engage in fraudulent activity, including fraudulent rate confirmations, bills of lading, packing slips, or invoices; or generate content intended to deceive a carrier, vendor, shipper, or any other party.

We may suspend or terminate access for a violation. If you violate this Section you agree to indemnify LanePilot against third-party claims, losses, fines, or costs arising from that violation.

LanePilot does not use your content to train or fine-tune any AI model. This covers queries, uploaded documents, freight data, receiving and inventory data, and documents sent to us by email.

We use Anthropic, PBC's Claude API. Anthropic does not train its models on the inputs or outputs we send through its API. As last verified on August 1, 2026, under Anthropic's then-current terms, API content is retained for up to 30 days and then deleted, except that content flagged under Anthropic's usage policies may be retained for up to two years. LanePilot does not have a Zero Data Retention agreement with Anthropic.

That retention is governed by Anthropic under its own terms and technical controls. A deletion request you make to us may not result in immediate deletion from those provider-controlled retention systems, although we will take the steps required by applicable law and by our agreement with Anthropic. We disclose this so you can make an informed decision about what you upload.

Because we do not train on your data, there is no model-training opt-out to describe. If that ever changes, we will update this document, describe the new use, and provide a clear opt-out with at least 30 days' notice before any such use begins.

The organization owns its data and the documents, prompts, and queries submitted to the Service. Submitting content does not transfer ownership to LanePilot.

LanePilot owns the Service and the AI output the platform generates, and grants you a license to use that output for your own internal business purposes as part of your subscription.

LanePilot's rights to use aggregated and de-identified data derived from Service usage are governed by Section 14.4 of the Terms of Service. Subject to the safeguards in that Section, LanePilot may use that data for analytics, product improvement, and aggregated market intelligence, including externally published indices, reports, and newsletters such as the Small Shipper Index.

This use does not include raw prompts, raw uploaded documents, Carrier Credentials, or information that reasonably identifies you, your organization, a shipment, invoice, quote, or your relationship with a Carrier or Vendor. LanePilot does not use Customer Data or aggregated and de-identified data to train, fine-tune, or develop any artificial-intelligence or machine-learning model.

Network Benchmarking remains a separate opt-in feature governed by Section 16 of the Terms of Service and the Privacy Policy.

If you give us feedback about the Service, including feedback on AI output, by rating a result, flagging an error, or suggesting an improvement, you grant LanePilot a royalty-free, perpetual, irrevocable, worldwide license to use that feedback to improve the Service. LanePilot will not publicly identify you as the source of that feedback without your permission. This does not give us rights to your underlying data beyond what is needed to act on the feedback.

We may use AI to help draft our own marketing and outreach communications. Where required by applicable law or by our AI provider's policies, we make sure recipients are not deceived about whether they are corresponding with a person, either by having a person review the message before it is sent or by disclosing that AI assisted in drafting it. Every commercial email we send carries a physical postal address and a working opt-out, and we honor opt-outs permanently.

To the fullest extent permitted by Pennsylvania law, AI-powered features are provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by Pennsylvania law, LanePilot's total liability for any claim relating to AI output or AI-powered features is subject to the same cap and exclusions set out in the Terms of Service. This Section does not create a separate or additional cap. Nothing here limits liability that cannot be limited under Pennsylvania law.

These AI Terms are governed by the law of the Commonwealth of Pennsylvania, without regard to conflict-of-laws rules. Any arbitration provisions incorporated from the Terms of Service are governed by the Federal Arbitration Act, and venue is as stated in the Terms of Service.

These AI Terms are incorporated by reference into the Terms of Service. On AI-specific matters these AI Terms control. On all other matters the Terms of Service control.

LanePilot Technology, LLC, 8370 Wattsburg Road, Erie, PA 16509. Questions about these AI Terms: [email protected]. Privacy questions: [email protected].