Freight Evidence Photos Addendum

This Addendum supplements the LanePilot Privacy Policy and applies only to photographs you or your users capture or upload as freight evidence. Everything in the Privacy Policy continues to apply. Where this Addendum is more specific, the more specific terms govern for these photographs.

Freight evidence photos are images of shipments, packaging, pallets, freight labels, seals, and their condition, captured to document what was sent, what arrived, and what condition it was in. They exist so that you can support a freight claim or billing dispute with a record of the shipment rather than a recollection of it.

The image file exactly as you upload it. Alongside it we record the file name, file type, file size, image dimensions, an integrity fingerprint of the file, the category you assign, any note you add, the date and time the photo was taken and uploaded, the person who uploaded it, and the shipment, receipt, claim, or reference number it belongs to.

We store the original exactly as it was given to us, without altering it. Cameras and phones commonly embed additional information inside an image file, which can include the date, the device, and in many cases the location where the photo was taken. That information stays in the original, deliberately. It is often the part that makes a photograph persuasive in a dispute, because it establishes where and when the freight was seen. Altering the file would defeat the purpose of holding it as evidence. If that matters for your operation, direct your team on what to photograph and where, or remove that information before uploading.

A photograph taken on a dock may incidentally include people, vehicles, license plates, signatures, or freight belonging to someone else. We do not use these photos to identify anyone, and we do not analyze them for faces or plates. You control what your team photographs, and you are responsible for capturing only what your operation and your own obligations allow.

To show them back to you in your account, to attach them to the shipment, receipt, or claim you linked them to, and to let you produce them as supporting evidence in a claim or dispute you file. We use them for the shipment they belong to and for nothing else.

LanePilot does not use freight evidence photos, or any other customer data, to train or fine-tune artificial intelligence models. These photos are not included in benchmarking and are not used to build any shared or aggregated dataset.

Only people in your own organization who have permission to view them. Photos are stored privately and are never given a public address. There is no link that shows a photo to someone who is not signed in and authorized. Access is granted for a specific photo for a short period at the moment it is viewed, and expires.

You can replace a photo or mark it void. Both actions remove it from your active view. Neither erases it. The earlier photo, and the reason for the change, are kept as part of the record. This is deliberate. A claim record that could be quietly edited afterward would carry little weight as evidence, and preserving the history is what makes the record worth having. If you need a photograph permanently erased for a specific reason, contact us using the details in the Privacy Policy and we will handle it as a deletion request.

Superseded. Retention of freight evidence photos is governed by Addendum 2 (Freight Evidence Photo Retention), effective August 21, 2026, which replaces the retention treatment previously stated in this section. Photos are kept for defined periods tied to the event that closes the record they belong to, rather than indefinitely. See Addendum 2 for the periods that apply and for how a legal hold, an unresolved claim or dispute, or a longer period required by law, tariff, or contract affects them.

Freight evidence photos are erased when your organization's account is deleted. An account deletion runs through the 29-day recovery window described in the Privacy Policy under "Cancellation, Deletion, and the Recovery Window," and these photos are erased along with the rest of the organization's data when that window ends.

As the Privacy Policy explains, removing a user severs that person's identifiers from the organization's records but does not destroy the organization's operational history, which belongs to the organization rather than to any individual. Photographs that person uploaded remain part of the shipment record, and their personal identifiers are severed in the same way as elsewhere.

A legal hold, as described in the Privacy Policy, applies to these photos in the same way it applies to other records, and will preserve them past a deletion request for as long as the hold requires.

These photos are held in private storage that is separate from documents and from public site assets, is not reachable without authentication, and is isolated so that one organization's photos cannot be reached from another organization's account. The general safeguards described under "Security" in the Privacy Policy apply here as well.

Freight evidence photos are optional. The Service works without them. You choose whether to capture them, what to capture, and whether to attach them to a claim.

• Privacy rights and deletion requests: [email protected]

LanePilot Technology, LLC

8370 Wattsburg Road

Erie, PA 16509